Frequently asked questions.

Why build it with biwu?

We’re focussed on providing your business with a comprehensive solution that is both modern and affordable. With biwu, reaching a wider audience has never been easier. We understand that getting set up online can be daunting, time consuming and expensive.

That's why we want to help.

We have years of experience in designing, building and marketing products online and have perfected the art of doing it efficiently and affordably.

How does biwu work?

At biwu we have a transparent, 5-step process to provide you with an all-encompassing platform service:

Learn: We’ll figure out who you are and what you do.
Design: We’ll give you a look at what your website could look like with us.
Build: If you see something that you like we’ll turn that into a functioning website.
Launch: When you’re happy with the site we'll publish it for the world to see.
Manage: We’ll always be available for you, making sure that everything runs smoothly and helping with any content changes along the way.

It’s that simple. We’re with you every step of the way to ensure that your business has everything it needs to be seen online. If you have any more questions about how we work, please get in touch with us via email or by using our online form.

How is “Design Only” different?

With “design” only you get everything mentioned above, without the final step. We’ll still design and build you a beautiful, functional website but we wont be able to update the site with your content or make any redesigns moving forward. Don’t worry though, we wont leave you until you are truly happy with what we’ve designed and built.

Of course the difference is that you won’t pay any subscription fees, just the agreed upon one-time design and build amount.

If you change your mind down the road you can always switch to a managed service, just get in touch!

How long does it take?

It ultimately depends on you, the client, we can build you an amazing website in just a few days, but our promise is to work with you until you’re completely satisfied. Another aspect is the site’s content. We are more than happy to help optimise your site’s content (we know what words work) but we need a general idea of what you want to say. The quicker you have that information and get it to us the quicker you’ll be up and running online.

How do you do it?

At biwu we source the highest quality platforms, templates and plug-ins to see what works best for you and your business. We don’t cut corners, we are constantly researching the best ways to provide you the user with exceptional designs and techniques to provide a fast and affordable service. We do the work so that you don’t have to.

What do you need from me?

It’s “build it with us” for a reason and we couldn’t do it without you. We look for input every step of the way to ensure that your business is getting the service that you want and it needs. That said, we are a managed service and our goal is to make life as easy for you as possible and with that in mind we have streamlined the service in a number of ways. Our quick and efficient, form-based, techniques ask the important questions, and all that you need to know is who you are and what you do. Get started and see for yourself.

What pages should my website include?

This is all covered as part of our process, we’ll give you a range of potential pages that could be useful for your site. In the meantime we’d recommend looking at other websites, see what works for them and what you’d like to see on yours.

How can I make my website stand out?

In our opinion, the number one thing that can make your website stand out is having high quality, attractive pictures that showcase who you are and what you do. We can supply you with stock images but ultimately if you really want to make your website special you’ll want to use images that are unique to you and your business.

Can biwu manage my existing website?

Unfortunately this is not a service that we currently offer. In the interest of being as efficient, high quality and as helpful as possible we like to do things they way that we know. However, if you’d like to incorporate aspects from your old website into your new site just let us know and we’ll do everything that we can to ensure that you are completely satisfied.

Is my website secure?

Absolutely, at biwu we use high-quality hosts and ensure that every page of every site is SSL secure, if we didn’t your website would be harder to find and our service would be incomplete. If you spot anything wrong with your website or notice that anything isn’t working as it should be just let us know and we’ll fix it ASAP.

How do I pay?

As per our pricing we are proud to offer a range of payment options so that you can pay for our services in the way that best suits you. We’re upfront and honest about our fees so you’ll know exactly we’ll cost you before you make any initial payments. Whichever payment solution you chose you'll need to set-up a standing order with biwu but we’ll cover all of the details if and when you decide to work with us.

“Design Only” customers will be provided with a highly competitive one-off price, depending on the size of the website and the scope of the work required, contact us to find out more.

How do I change content?

Biwu is a managed service aimed at making life as easy as possible for you and your business. As such only we will have direct access to your site, in the interest of protecting your site (and any code that we use) we feel this is necessary. Using our dynamic content forms users will be able to edit all of their website’s information and via that method biwu are happy to make unlimited site changes.

E-Commerce Platform users will, of course, be able to directly manage their products on the site.

Will biwu be managing my online store?

While we are always there to make changes and edits to your site’s content we can’t manage your products and inventory. We will, however, match you with a user friendly platform, get you started and make sure that you know how to use it.

How can I become visible on Google?

As part of our service biwu will make sure that any business that isn’t already set up on “Google My Business” is. This will mean that your business and website can be seen to those searching on the Google search engine. In addition, biwu will use its expertise is Search Engine Optimization (SEO) to ensure that your website is built for efficiency in maximising user traffic. We can’t promise to get you to the very top of Google search, but when building your website we will do everything that we can to put you in the position to do so.

We currently don’t offer any paid advertising solutions but if you get in touch we can certainly point you in the right direction.

Who’s looking at my website?

Knowing who is visiting your website can be an important tool in boosting your online presence. Depending on your solution we can provide you with website analytics to show you how your website is performing and who is engaging with it. Relevant data could include; traffic numbers, locations and sources.

What if I want to stop using biwu?

We’d be sad to see you go but as per our terms users can opt out at any time, with no cancellations fees. We only ask that you do so before your next scheduled payment as we cannot refund any payments already processed. If you do wish to cancel your service, your website will be removed and will not be able to be used again. If you don’t want to lose the domain, just let us know when you opt out and we’ll get everything transferred over to you.

If you have any further questions please get in touch via our contact form.